[vc_row type=”full_width_background” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”90px” bottom_padding=”90px” top_padding_phone=”60px” bottom_padding_phone=”60px” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_custom_heading text=”Warranty Policy” font_container=”tag:h1|text_align:left” use_theme_fonts=”yes”][vc_column_text]Date of last update: 02.18.26
Warranty
The Competition and Consumer Act 2010 (Cth) (including the Australian Consumer Law) guarantees certain conditions, warranties and undertakings and gives a consumer (as that is defined in the Australian Consumer Law, hereinafter referred to in this warranty as the “Consumer”) other legal rights in relation to the quality and fitness for purpose of goods sold in Australia. Nothing in this warranty purports to modify or exclude the conditions, warranties and undertakings, and other legal rights, under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law that cannot be modified or excluded (“Non-Excludable Statutory Rights“). The rights given by this warranty are in addition to any Non-Excludable Statutory Rights.
12.1 Statutory Notice to Consumers
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
12.2 King Dome Range warranty
We stand behind the quality and durability of our products. As such, in addition to your rights under the Australian Consumer Law, and subject to and in accordance with the terms and conditions listed below, we warrant to repair or replace our products (at our sole discretion) for any defect or fault in our products purchased and installed within Australia, where such defect or fault is caused by our manufacturing process (“Warranty Product“).
12.3 Duration of warranty
Our warranty is split into 2 sections which will be outlined in “12.3.1-3” (Structure) and “12.3.4” (accessories).
12.3.1 This warranty applies for the maximum period of 5 years (“Warranty Period“). This is in relation to the structure’s frame.
12.3.2 This warranty applies for the maximum period of 2 years (“Warranty Period“). This is in relation to the coloured PVC cover.
12.3.3 This warranty applies for the maximum period of 1 year (“Warranty Period“). This is in relation to the clear PVC.
12.3.4 This warranty applies for the maximum period of 2 years (“Warranty Period“). This is in relation to all the accessories that come with our structures, including (but not limited to) the solar extraction fan, porthole window, curtains and curtain rails, insulation panels and any other accessories we may introduce that are not a part of the cover or frame directly.
12.3.5 Any defect in a Warranty Product must be identified within the Warranty Period for you to be entitled to claim under this warranty. If you need to make a claim under this warranty, you must notify us as soon as reasonably practicable after becoming aware of the fault (and ideally within 7 days). Delays may limit any warranty remedy to the extent the delay caused or contributed to additional damage. Nothing in this warranty limits your rights under the Australian Consumer Law.
12.4 Your remedy under this warranty
12.4.1 If your claim is permitted, your remedy under this warranty is either (at our sole option):
12.4.1.1 The replacement of the defective portion of the Warranty Product with new product of ours that is the same or as similar as possible to the defective product; or
12.4.1.2 The repair of the defective portion of the Warranty Product.
12.4.2 Any replacement of product under this warranty will be as close in colour, design and quality to the original installation as reasonably possible, but we do not guarantee an exact match as colours and designs may change over time.
12.5 Who can claim under this warranty?
12.5.1 This warranty is not transferable or assignable except to an immediate successor-in-title of an owner-occupied residential site on which a Warranty Product was installed.
12.5.2 The following people are entitled to claim under this warranty:
12.5.2.1 The original purchaser of the Warranty Product, on provision of proof of purchase in the form or a receipt or purchase order and a copy of the applicable warranty document; and
12.5.2.2 The owner of an owner-occupied residential site on which the Warranty Product was installed, on provision of satisfactory proof of purchase relating to the original purchaser’s purchase of the Warranty Product and a copy of the applicable warranty document.
12.6 Conditions of warranty
12.6.1 This warranty applies to the structure and cover of the Warranty Product and does not include any third-party parts and accessories. This warranty also does not cover the structure and cover colour, as these may change or fade over time and as a result of exposure, wear and tear.
12.6.2 It is your responsibility to adhere to all relevant care instructions, operations, maintenance and cleaning instructions supplied by us at time of the sale and going forward. Cleaning tutorials and videos can all be found on our various channels to assist you further.
12.6.3 This warranty will not apply in respect of any damage or defect caused by, arising from or in any way attributable to any one or more of the following:
12.6.3.1 Improper installation of the Warranty Product and/or failure to abide by our written instructions or any applicable laws or building codes;
12.6.3.2 Installation of the Warranty Product by someone who is not signed off by Kingdomes directly or a relevant qualified tradesperson. Warranty is void to the extent the fault was caused by improper installation / non-compliant base / unauthorised modifications.
12.6.3.3 Installation of the Warranty Product upon a base that is not to a suitable standard (referencing any local building codes, standards and regulations);
12.6.3.4 Use of the Warranty Product beyond normal use or in an application not recommended or permitted by our written instructions or applicable laws or building codes;
12.6.3.5 Movement, distortion, collapse or settling of the ground or the supporting structure on which the Warranty Product is installed;
12.6.3.6 Defects in or failure arising from decking or equivalent base structure;
12.6.3.7 Any extreme weather event or conditions, including but not limited to heavy rain, flooding, storm, wind, earthquake, lightning or hail;
12.6.3.8 Discolouration, fading, spotting or staining from or caused, in whole or in part, by mould, mildew, other fungal growth, organic materials, metallic oxides or particles (including but not limited to rust or corrosion of any fasteners or components of the Warranty Product’s frame), dirt, other atmospheric or environmental pollutants, foreign substances such as grease, oil or chemicals (including but not limited to those found in cleaners);
12.6.3.9 Damage resulting from fire or exposure to heat sources such as cooking devices or reflective surfaces;
12.6.3.10 The application of paints, stains, surface treatments or other chemical substances, including but not limited to cleaners or pesticides;
12.6.3.11 Fading, flaking or other deterioration of any paints, stains or other coatings placed on the Warranty Product;
12.6.3.12 Small bubbles or blemishes on a product surface, or colour, fade or texture variation;
12.6.3.13 Any modifications made to the Warranty Product, whether before or after installation;
12.6.3.14 Improper handling, maintenance, storage, abuse or neglect of the Warranty Product;
12.6.3.15 Misuse or abnormal use of the Warranty Product;
12.6.3.16 Damage to the Warranty Product due to the degradation of any silicone or other sealant products used on the Warranty Product as well as for the sealant product itself. Sealants and Silicones are treated as consumables and are expected to degrade over time; reapplication of silicone/sealants may be necessary to maintain the product’s weatherproof qualities.
12.6.3.17 Failure of proper and timely maintenance or repair of the Warranty Product;
12.6.3.18 Ordinary wear and tear or normal weathering; or
12.6.3.19 Impact from objects or damage caused by heavy loads.
12.6.4 This warranty also does not apply to the following types of products:
12.6.4.1 Products that have a defect where the defect was disclosed to you prior to purchase;
12.6.4.2 Any product where the defect was reasonably identifiable on physical examination of the product and you examined the product prior to purchase;
12.6.4.3 Products that are re-sold by a re-seller that is not authorised by us; and
12.6.4.4 Any second-hand purchases of product.
12.6.5 You must give us unrestricted access to the site to undertake any repair work. Any repair work carried out by our staff or our sub-contractors must be in a safe area, free from obstructions and at ground level. You will be responsible for any landscaping, plumbing or electrical works needed to complete the job or remediate the area. You will also be responsible for obtaining any lifting equipment or additional labour needed to repair or replace the structure.
12.6.6 Any third party accessories or products installed on the product will need to be removed prior to ensure safe and timely replacements, should the third party accessory hinder us from repairing, fixing, or replacing the warranty product. This includes, but not limited to, removing the chimney flue if a cover needs to be replaced, and fans or lights installed inside the dome, and any furniture or amenities in close proximity to both the inside and outside of the product.
12.6.7 We will not be liable for any damage or loss on the structure once it leaves our premises if collected from our premises by you or any other person you nominate (including any third-party carrier).
12.6.8 This warranty applies to any Warranty Product replaced or repaired in accordance with the provisions of this warranty for the balance of the original Warranty Period or 3 months from date of replacement or completion of repair work, whichever is the longest.
12.7 Aura Dome Range Warranty
12.7.1 Subject to clause 12.1 (Australian Consumer Law), Kingdomes warrants that Aura Dome Range products supplied by Kingdomes will be free from defects in materials and workmanship under normal use, for the Warranty Period set out in clause 12.8.
12.7.2 This clause 12.7 applies only to the Aura Dome Range, being frameless polycarbonate dome kits and any Kingdomes-supplied Aura Dome Range components and accessories (including doors, vent windows, and associated hardware) purchased from Kingdomes.
12.7.3 This warranty is provided by Kingdomes to the original purchaser of the Aura Dome Range product (Customer), and applies only where the product is used and maintained in accordance with Kingdomes’ reasonable care and maintenance guidance (if provided) and general good practice.
12.8 Warranty Period (Aura Dome Range)
12.8.1 The Warranty Period for the Aura Dome Range under this clause 12.8 is two (2) years from the earlier of:
- (a) the date of delivery to the Customer; or
- (b) the date installation is completed (where installation is performed by Kingdomes).
12.8.2 If a component is supplied with a separate third-party manufacturer warranty (including, for example, polycarbonate panel warranties offered by upstream suppliers), that warranty is in addition to the Kingdomes warranty in this clause 12.7, and is subject to the third party’s terms and assessment processes. Kingdomes may assist the Customer to submit a claim, but does not warrant the outcome of any third-party claim.
12.9 What Kingdomes Will Do (Remedy)
12.9.1 If a defect covered by this warranty arises during the Warranty Period, Kingdomes will, at its option (and subject to clause 12.1):
- (a) repair the defective component; or
- (b) replace the defective component; or
- (c) provide a refund for the defective component (or the portion of the purchase price attributable to that component), where repair or replacement is not reasonably available.
12.9.2 Replacement components may be new or reconditioned components of equivalent type and quality.
12.9.3 Any repair or replacement under this warranty does not restart or extend the original Warranty Period, unless required by law.
12.10 How to Make a Warranty Claim (Aura Dome Range)
12.10.1 To make a claim, the Customer must notify Kingdomes in writing as soon as reasonably practicable after becoming aware of the issue (and ideally within 7 days of the defect becoming apparent). This can be done by emailing us at [email protected]. Delays may limit any warranty remedy to the extent the delay caused or contributed to additional damage. Nothing in this warranty limits your rights under the Australian Consumer Law.
12.10.2 The Customer must provide reasonable information requested by Kingdomes to assess the claim, which may include photographs/video, proof of purchase, and details of installation and use.
12.10.3 Kingdomes may require the Customer to allow reasonable access (or provide reasonable evidence) to inspect the product and verify the defect.
12.10.4 If Kingdomes requests return of a component for assessment, Kingdomes will advise the return method. The allocation of freight and other costs will be determined in accordance with clause 12.11 and clause 12.1 (Australian Consumer Law).
12.11 Warranty Conditions and Exclusions (Aura Dome Range)
12.11.1 This warranty does not apply to defects or damage caused by, arising from, or connected with:
- (a) incorrect or improper installation (including installation not in accordance with any supplied instructions or reasonable standards of workmanship);
- (b) misuse, abuse, negligence, accident, vandalism, or abnormal use;
- (c) failure to reasonably maintain, clean, or care for the product in section 9 of this document (including use of abrasive tools, harsh chemicals, or unsuitable cleaning agents);
- (d) unauthorised alterations, modifications, repairs, or the use of non-approved parts/accessories;
- (e) movement, settlement, subsidence, or failure of any base, platform, or supporting structure not supplied and warrantied by Kingdomes;
- (f) environmental conditions outside normal operating conditions, including storm events, hail, falling branches/trees, flooding, fire, extreme wind events, salt spray/coastal corrosion environments, industrial fallout, or other atmospheric contamination;
- (g) Force Majeure events (including events beyond Kingdomes’ reasonable control).
12.11.2 (Cosmetic / Ageing Exclusions) Without limiting clause 12.11.1, this warranty does not cover:
- (a) normal wear and tear;
- (b) cosmetic damage, including scratches, scuffs, surface marks, or minor visual irregularities that do not affect structural performance;
- (c) yellowing, clouding, haze, loss of clarity, discolouration, or other appearance changes over a reasonable time due to UV exposure, weathering, pollution, or cleaning practices;
- (d) any tint, coating, film, colour finish, or mirrored finish issues, including peeling, bubbling, delamination, fading, or colour shift;
- (e) sealant, silicone, or weatherproofing material degradation over time that constitutes normal ageing and maintenance (including shrinkage, hardening, cracking, or loss of elasticity consistent with age and exposure).
12.11.3 (Water Ingress / Condensation) This warranty does not cover:
- (a) condensation, humidity-related effects, or moisture build-up due to site conditions, ventilation, heating/cooling practices, or guest use; or
- (b) water ingress caused by improper installation, poor maintenance, structural movement, or environmental events.
12.11.4 (Costs and Scope) Unless required by law, this warranty is limited to the remedy in clause 12.9 and does not include:
- (a) labour, travel, access equipment, cranes, scaffolding, accommodation, or other site costs;
- (b) freight/shipping costs for returning or re-supplying components unless Kingdomes is deemed at fault;
- (c) any removal/reinstallation costs, unless Kingdomes agrees otherwise in writing;
- (d) Where Australian Consumer Law applies, costs will be allocated in accordance with clause 12.1.
12.11.5 (Third-Party Items) This warranty does not apply to any third-party products, consumables, appliances, or systems not supplied by Kingdomes, even if used with the Aura Dome Range (including but not limited to electrical works, HVAC equipment, platforms, plumbing, landscaping, or furnishings), which remain the responsibility of their respective suppliers/contractors.
12.12 What you must do if you identify a defect
12.12.1 Once we receive your warranty claim, we may advise you as to temporary measures to take or repairs to make. If we request, you must allow us to enter the site on which the Warranty Product has been installed to inspect the Warranty Product, and to undertake such repairs or take such other actions as we deem necessary or desirable, at our own expense.
12.12.2 Your failure to comply with the requirements in this section may result in us denying your claim or limiting your claim to the extent your failure caused or contributed to the damage or loss. We will assess warranty claims reasonably and consistently with the Australian Consumer Law. We will not be liable for any loss, damage or injury caused as a result of your failure to abide by this section.
12.13 Claim process
12.13.1 To make a warranty claim, you must send or deliver the following documents to us by email:
12.13.1.1 A copy of this warranty document;
12.13.1.2 A copy of the original proof of purchase for the Warranty Product; and
12.13.1.3 Photos of the alleged defect in the Warranty Product.
12.13.2 Our email address for all warranty claims is [email protected]. Once we have been provided with those materials, we will issue you with a claim form. We may request the opportunity to inspect the Warranty Product before any claim is processed and other relevant materials before proceeding with your claim. If we require you to provide such materials to us, you must do so promptly. These requests will be made within 7 working days from notification of the defect.
12.14 Costs of warranty claim
12.14.1 Unless required by the Australian Consumer Law, you will be responsible for costs associated with making a claim under this warranty (including, where applicable, removal or disposal of products). Where a claim is accepted and a remedy is provided under this warranty and/or as required by the Australian Consumer Law, Kingdomes will cover or reimburse reasonable costs to the extent required by law.
12.15 Exclusions and limitation of warranty
12.15.1 We will not be liable for any direct, indirect, incidental, special, consequential, punitive, exemplary, statutory, special or other damages arising from or in connection with a product defect under this warranty, including but not limited to damage to, diminution in value of and/or loss of use or enjoyment of, any property or part thereof, whether based on contract, tort, strict liability, statute, regulation or otherwise, except to the extent that a claim is permitted under the Australian Consumer Law.
12.16 Questions or concerns?
12.16.1 If you have any questions or concerns about this warranty or wish to know whether it applies to your product, please contact us using the following contact details:
Email address: [email protected]
- Disclaimer and liability
13.1 To the fullest extent possible at law, we exclude all liability to you or anyone else for loss or damage of any kind or nature relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
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- errors, mistakes or inaccuracies on the website;
- you acting or not acting on any information contained on or referred to on the website and/or any linked website;
- personal injury or property damage of any nature resulting from your access to or use of the website;
- any unauthorised access to or use of our secure servers and/or personal information and/or financial information stored on these servers;
- any interruption or cessation of transmission to or from our website;
- any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through our website by any third party; and/or
- the quality of any product or service of any linked sites.
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13.2 Where any law (including the Australian Consumer Law) provides a guarantee which may not be lawfully excluded, our liability will be limited to that provided by law.
13.3 Except as required by law, in no event shall we, our affiliates and related entities or our suppliers be liable for any loss or any special, incidental or consequential damages arising out of or in connection with our website or this document (however arising, including negligence).
- Indemnity
14.1 You will indemnify, and keep indemnified, us and our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses) or liability we incur arising out of, in connection with or in respect of your breach of these Terms, your unlawful acts, or your negligence/misuse. This indemnity does not apply to the extent the loss or liability is caused by our breach of these Terms, our negligence, or our unlawful acts.
- Privacy policy
15.1 We are committed to protecting your personal information. Please refer to our privacy policy which describes how we collect and manage your personal information. By agreeing to and accepting these terms, you also agree to and accept the terms of our privacy policy.
- Links
16.1 Our website may provide links to other websites. This is done for your convenience only. We take no responsibility for the accuracy or currency of the information on those sites. We do not endorse any information, goods or services referred to within those sites, and our provision of these links should not be taken as an endorsement.
- Intellectual property rights
17.1 All content, graphics, user and visual interfaces, photographs, trade marks, logos, sounds, music, artwork and computer code, including but not limited to the design, structure, selection, coordination, expression and arrangement of such material contained on or used in the website is either owned, controlled or licensed to us, or is otherwise subject to the intellectual property rights of third parties and is protected by copyright, patent and trade mark laws and various other intellectual property rights.
17.2 You agree that we retain all intellectual property rights in the design drawings. You may reproduce drawings, specifications and other documents in which we have copyright as is reasonably required but not otherwise. You shall have no such rights where any fees and charges due to us have not been paid in accordance with this Agreement.
17.3 Nothing in this Agreement gives you a right to use any of our marketing material, business names, trade marks, logos, domain names or other distinctive brand features.
17.4 Other trade marks used on the website that belong to third parties are used with permission and remain the intellectual property of those third parties.
- Termination or suspension
18.1 We may at any time and without notice to you:
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- change the format and content of this website;
- stop providing, suspend or restrict your access to this website if you do not comply with any obligations you have with us (whether under these Terms or otherwise); and
- stop providing or suspend the operation of this website (either in whole or in part).
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18.2 No such action on our part will affect any of our rights or your responsibilities under these Terms.
- Publicity and marketing
19.1 You agree to allow us to take photographs and videos of the structure(s) on your property. Copyright in these photos and videos vests with the photographer / videographer. We will use the photographs and videos for marketing purposes only. In doing so, we will not disclose your name or address without your prior written consent.
19.2 You agree to credit us for the structures in any publicity and marketing materials including on social media.
19.3 You agree we can use any reviews / testimonials you submit to us for marketing purposes.
19.4 You agree to allow us to use any photos and videos that you post to personal, and business social media accounts related to our Warranty Product. Should the Warranty Product be used for commercial purposes, we will endeavour to credit the business, should you wish to.
19.5 If the Warranty Product is used for private purposes, we will endeavour to ensure your privacy by not disclosing your exact location or sharing and photos or videos that may disclose the location. This is not limited to the region and/or state.
- Force Majeure
20.1 Either party shall be excused from any delay or failure in performance if caused by reason of any occurrence or contingency beyond its reasonable control including (but not limited to) acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labour disputes, riots, earthquakes, floods, explosions or other acts of nature. The obligations and rights of the party so excused shall be extended on a day-to-day basis for the time period equal to the period of such excusable interruption. When such events have abated, the parties’ respective obligations shall resume. In the event the interruption of the excused party’s obligations continues for a period in excess of 60 days, either party shall have the right to terminate the Agreement, without liability, upon 30 days’ prior written notice to the other party.
- Assignment
21.1 You agree and acknowledge that, in the event that we merge, sell or otherwise change control of our company, our business or the website to a third party, we shall be permitted without giving notice or seeking prior consent from you, to disclose the personal information and other data that we have collected from you to the third party. We shall be entitled to assign the benefit of any agreements we have with you to the third party.
- General
22.1 We will not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
22.2 This Agreement shall be governed by and interpreted in accordance with the laws of New South Wales, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the State of New South Wales, Australia.
22.3 If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
22.4 If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
- Feedback
23.1 We value and welcome your feedback, comments and suggestions. If you have any feedback, comments or suggestions, please contact us.
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